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After Sales Support

Our own team of engineers for servicing & repairs
Get Your Autoclave Serviced and / or Repaired by our Engineers

When choosing what equipment to purchase, it is advisable to look for a manufacturer who can fully support the product through its working life with good access to a team of engineers.

At Prestige Medical, we have our own dedicated team of engineers who provide professional support and expertise working on a first time fix basis to minimize disruption to daily practice. Prestige Medical can offer a variety of service agreements designed around specific industry standards, such as HTM 01-05 within the dental industry.

We also offer other services which include Standard Annual Maintenance packages, Service Only packages and HTM 2010 and 2030 if required.

All Prestige Medical maintenance agreements include Pressure Vessel Inspection in accordance with PSSR.

The ability to access spare parts quickly are essential to ensure down time is kept at a minimum. The use of a sophisticated service management (CRM) system ensures communication of emergency visits and annual service visits are instantaneous which also promotes an efficient and effective service.

Your local engineer will contact you directly within 2hrs of the call being logged to arrange a convenient time for the visit to take place.

Advantages of using manufacturer after sales service:

  • Highly trained technicians, offering the highest level of technical service
  • full stock of genuine spare parts carried per engineer
  • Professional after sales care

 

For more information about service options call our customer care team on 01254 685 390

 For breakdowns or technical assistance call our customer care team on 01254 844 116